![]() We called VW Corp but they would not do a thing! issue is, VW knows about this issue and has 'acknowledged' it by extending the initial battery warranty to 3 years from when it was first installed. The only solution is to replace the entire battery with a new, better one. The battery they put in the vehicle is not powerful for this SUV, especially with the auto-start/stop feature, which permanently drains the cells of the battery so it can't be jumped. The Atlas has had many issues with its battery and many people have been stranded because of this. We tried to jump start it for an hour with no luck, so I googled it. We checked-we did not leave anything on in the car. They replaced it and said problem couldn't be recreated so it was fixed 'as far as anyone could tell' and didn't need a new ECM.ģ weeks after we bought a pre-owned Atlas from a VW dealer, the battery died without any warning. After threat of buyback did they finally start digging into the car. Because it didn't, VW wanted to replace my entire ECM because they thought it was faulty. A software update was performed in February that was supposed to fix the problem. This is the 4th time it's happened and could have caused bodily harm. Luckily there was an opening on the shoulder that I was able to quickly pull the car into and the car behind me didn't rear end me. The 4th time this happened, was on an interstate traveling at 75 to 80mph with vehicles around traveling at same speeds or in excess of that speed. Driver is unable to accelerate until car is parked and restarted. There is no opportunity to choose a safe place to bring it to a stop. With no warning, multiple warning lights come on and the car applies emergency braking until the car is brought to a stop. Vehicle goes into emergency mode for 4th time. WE BELIEVE THAT THIS IS A MANUFACTURER ISSUE THAT HAS YET TO BE ADDRESSED AND JUST WANTED TO DO OUR PART IN REPORTING FOR THE GREATER GOOD OF ALL ATLAS OWNERS. Let me be very clear on this point: WE DO NOT PLACE ANY BLAME ON THE VW DEALER(S) THAT HAVE SERVICED THIS VEHICLE SINCE WE TOOK DELIVERY. All recommended routine services have been completed on time, by VW per manufacturer recommendations. ![]() With the exception of tire service and replacement of the battery, ALL other maintenance has been performed at VW. This vehicle was purchased new from VW and we are the first and only owners. Once VW has completed diagnosis and repair, the plan is to resubmit another sample for post-repair analysis. The General Manager and Service Manager at VW dealer have been notified of the issue and that it is a known serious problem to VW Atlas owners despite not having risen to the level of a recall. A sample of crankcase engine oil has been sent to an independent laboratory for analysis. Research on this problem found hundreds of 2018-2019 VW Atlas owners with identical symptom description, most ended up finding evidence of coolant in engine oil (crankcase). Visual inspection of engine compartment showed all coolant hoses to be intact, cap secure on ball style reservoir tank without evidence of leakage. However, reservoir coolant tank found to be almost empty. ![]() Immediate check underneath vehicle found no evidence of external coolant leak. A few days ago a "CHECK COOLANT LEVEL" message was displayed. Water pump was replaced a few months ago after VW dealer discovering cracked pump housing during routine maintenance.
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